This is an unofficial translation from the original German document.
These General Terms and Conditions shall apply to all orders placed by end consumers with Drogerie von Grünigen AG by telephone, in writing or by e-mail.
- Orders can be placed by telephone, in writing or by e-mail.
- Drogerie von Grünigen AG confirms receipt of the order by phone or e-mail.
- Orders can be paid by credit card or cash in advance.
- Not all payment methods are available for all orders and buyers. Drogerie von Grünigen AG reserves the right to restrict payment methods without giving reasons.
- When paying by credit card, Drogerie von Grünigen AG sends an e-mail with a link to a secure online payment platform (paylink), through which the payment is processed. Drogerie von Grünigen AG does not store any credit card data of its customers.
- Items in stock are usually prepared and delivered within 1-2 working days. If the items ordered are not in stock at Drogerie von Grünigen AG, they will be delivered as soon as possible. Delivery will be made after the payment has been processed.
- Claims for damages due to late delivery or non-deliverable products cannot be asserted.
- Deliveries are made in Switzerland by mail, abroad by post or via another logistics provider.
- The delivery is deemed to have been made when it is handed over to the post office or logistics provider. Benefit and risk of the goods are transferred to the customer upon delivery to the post office or logistics provider.
- Deliveries are only insured at the request and expense of the customer.
Prices and shipping costs
- All prices are net prices and include VAT.
- Orders with a value of more than CHF 100.00 will be shipped postage free to Switzerland.
- For orders below a value of CHF 100.00 or for deliveries abroad we charge the effective shipping costs.
Revocation, defects and return
- As long as the ordered items have not left the shop, the order may be revoked without giving reasons.
- Defects in the delivered articles must be reported in writing within 5 days of receipt of the goods.
- Return of the delivered items is only possible within 10 days and with the consent of Drogerie von Grünigen AG. Opened or damaged packages cannot be returned.
Medicinal products of Swissmedic supply category D and dangerous goods (e.g. chemicals, pesticides) are not shipped.
Law and place of jurisdiction
Swiss law shall apply. The place of jurisdiction is Saanen/Thun.